Legal Mentions
& Privacy Policy
GENERAL TERMS AND CONDITIONS OF SALE FOR ‘LEISURE COURSES’
Last udpate: October 2025
LESAGE PARIS, a simplified joint stock company, registered in the Paris Trade and Companies Register under number 592 011 985, with its registered office at 2 place Skanderbeg, 75019 Paris, produces highly elaborate embroidery for haute couture, ready-to-wear clothing and accessories, requiring hours of work and exceptional expertise. The Lesage School is a division of LESAGE PARIS, created in 1992, which offers recreational embroidery classes (hereinafter referred to as ‘Leisure Classes’) to enthusiasts. LESAGE PARIS and its division, the Lesage School, are hereinafter referred to as ‘LESAGE’.
These general terms and conditions of sale (hereinafter the ‘GTC’) apply to the relationship between LESAGE and the individual customer (hereinafter the ‘Customer’) who purchases one or more Leisure Courses online for themselves or to offer to another individual (the individual who is intended to participate in the Leisure Courses purchased being referred to as the ‘Beneficiary’, who may or may not be the same person as the Customer) via the website operated by LESAGE at www.ecolelesage.com (hereinafter the ‘Website’).
These GTC apply solely to Leisure Courses taken on a non-professional basis and financed entirely and personally by the Customer. These GTC therefore do not apply to cases in which the Customer or the Beneficiary takes a course for professional purposes within the meaning of Articles L. 6311-1 et seq. of the French Labour Code.
Individuals whose funding is covered in whole or in part by an external entity (mainly a training organisation) are invited to contact LESAGE directly by telephone or email, or to visit the LESAGE premises to begin the pre-registration process.
These GTC also do not apply to the purchase of seminars organised by a company.
LESAGE and the Customer (and, where applicable, the Beneficiary) are hereinafter referred to collectively as the ‘Parties’ and individually as a ‘Party’.
These T&Cs are applicable from their date of application specified above until their next update (indicated by a change to this date). LESAGE may modify and/or update the terms of the T&Cs at any time, particularly in the event of changes to the Website or its Leisure Course catalogue. The changes will take effect on the date the amended Terms and Conditions are posted online. Notwithstanding the foregoing, the version of the Terms and Conditions applicable to a purchase of Leisure Courses on the Website is the version in force on the date of the purchase in question, which the Customer (and, where applicable, the Beneficiary) acknowledges having read and accepts at the end of the ordering process. In other words, any amendment to the GTC shall not affect an order that has already been placed, which shall remain subject to the GTC applicable at the time of order confirmation.
1. Description of Leisure Courses
LESAGE offers various types of Leisure Courses taught in person at the 19M premises (2 Place Skanderbeg, 75019 Paris).
LESAGE offers several blocks and types of Leisure Courses, depending in particular on the Beneficiary’s level. A description of each Leisure Course is available on the Website, including its teaching methods (including, where applicable, additional information on equipment or materials that must be purchased in order to participate in the Leisure Courses but are not included in the price of the Leisure Courses concerned), the number of hours (in total and per session), prices, etc.
The catalogue of Leisure Courses offered by LESAGE may change at any time. However, all Leisure Courses purchased will be provided under the conditions applicable at the time of purchase by the Customer. It is advisable to consult the Website before purchasing any new Leisure Courses in order to find out the terms and conditions and details.
At the end of each Leisure Course, LESAGE will provide the Beneficiary, upon request, with a certificate of completion.
2. Ordering Leisure Courses
The ordering and purchase of Leisure Courses on the Website is carried out in the following steps:
- The Customer selects the Leisure Courses and places them in the basket by clicking on the ‘Add to basket’ button;
- The Customer must choose between two options for their course: either ‘as part of a leisure or personal activity’ or ‘as part of professional training’;
Iii. If the Customer is taking the course ‘as part of a leisure or personal activity’:
a. The Customer is invited to view their order summary at any time by clicking on the button representing a shopping basket icon. At this stage, the Customer can check the details of the basket and the contents of the order, including the total price, and can identify any errors and modify the basket by removing or adding Leisure Courses, if necessary.
b. Confirm the basket and order by clicking on the ‘Confirm Order’ button, it being understood that at this stage, the Customer is also invited to indicate whether they are purchasing the Leisure Courses for themselves or, where applicable, the identity and email address of the Beneficiary.
c. The Customer is then asked to choose between two (2) options:
i. Log in with their username and password to place an order using their Customer account;
ii. Create a Customer account.
d. In order to finalise their order, the Customer:
i. Must confirm that they have read and explicitly accept these GTC by ticking the box ‘I have read and accept the general terms and conditions of sale’ provided for this purpose (the GTC are accessible via a hyperlink on the above statement);
ii. Must pay for their order by clicking on the ‘Order and proceed to payment’ button, which gives access to secure payment for their order.
iv. In the event that the Customer is taking the training course ‘as part of a leisure or professional activity’:
a. These GTC do not apply in this case.
The order for Leisure Courses will only be considered final after payment of the full price by the Customer and confirmation by LESAGE, via a confirmation email sent to the Customer at the address provided by the latter, which will include the order number, its details (i.e. the Leisure Courses purchased), the payment method, the total amount and the billing address.
LESAGE reserves the right not to confirm the order, particularly in the event of refusal of payment authorisation or an abnormal, abusive or contrary to the provisions of the GTC order. Similarly, LESAGE shall not be held liable if the smooth administrative and/or technical processing of an order on the Website is disrupted by a virus, computer bug, unauthorised human intervention or any other cause beyond LESAGE’s control, or if there is a strong presumption of fraud, or if fraud has occurred in any form whatsoever, in particular by computer means. LESAGE reserves the right in such cases to interrupt or cancel the order in progress. In such cases, the Customer will be informed by email of the cancellation of their order and will be refunded any sums they may have paid prior to the cancellation of their order by LESAGE.
The Customer is solely responsible for choosing the Leisure Courses they purchase, by any means whatsoever, and declares that they have the required capacity to make this purchase.
Once payment has been made, the Customer may not modify or cancel their order. Notwithstanding the foregoing, the Customer always has the option of exercising their right of withdrawal, the terms and conditions of which are described in Article 6 below.
3. Creation of a Customer Account
To purchase Leisure Courses on the Website, the Customer must create an account on the Website (hereinafter the ‘Customer Account’), which will result in the creation of a personal ‘My Account’ space.
In the event that the Customer and the Beneficiary are two different persons, only Beneficiaries whose payment is covered in whole or in part by a third party shall also be required to create a Customer Account under the same conditions as those defined for the Customer below.
To create a Customer Account, the Customer must provide the mandatory information identified as such by an asterisk on the account creation form. The Customer Account is created by automatically generating a secure password, which the Customer can change via the account creation validation email that they will subsequently receive at the email address they have provided. The Customer is responsible for ensuring that the information they provide is accurate and up to date. LESAGE cannot be held liable if the information provided is incomplete or contains errors and if, as a result, LESAGE is unable to fulfil all or part of the order under the conditions provided for. For the purposes of the proper execution of their order, the Customer must immediately inform LESAGE of any changes to this information. The Customer may access and modify their information at any time in their ‘My Account’ area.
The Customer undertakes not to create multiple Customer Accounts and/or to close any additional Customer Accounts at the request of LESAGE.
The Customer must not disclose their Customer Account username and password to third parties. The Customer is responsible for maintaining the confidentiality of their username and password, restricting access to their computer, and all activities carried out from their Customer Account or with their username and password.
The Customer must ensure that they do not reuse the same password associated with their Customer Account in other applications. If the Customer discovers or has reason to believe that their password is known to someone else, or that it is being used or is likely to be used in an unauthorised manner, they must inform LESAGE immediately by sending an email to: [email protected]. LESAGE shall not be liable for any damage suffered as a result of the unlawful, fraudulent or abusive use of the Customer’s login details and password and an order for Leisure Courses by a person whom they have not authorised to place an order.
The Customer is informed that information relating to their order is subject to automated data processing, in accordance with the principles set out in the Privacy Policy (available at the following link https://ecolelesage.com/fr/politique-de-confidentialite/) on the Website.
LESAGE undertakes to respect the confidentiality of personal data communicated by the Customer on the Website and to process it in accordance with the provisions of Regulation No. 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation).
The Customer has the right to access, modify, rectify, delete and transfer personal data.
4. Registration for courses covered by Cours Loisirs
Once the Leisure Courses have been purchased, the Customer/Beneficiary must contact the LESAGE school by email ([email protected]), by telephone (+33 1 44 79 00 88) or in person at 19M, 2 place Skanderbeg, 75019 Paris, by appointment.
Upon each registration, the Beneficiary will receive an email confirming their registration for the relevant Leisure Courses, summarising the date and time chosen by the Beneficiary. Registration is final. However, the Beneficiary may contact LESAGE by email at [email protected] to request the possibility of modifying (postponing) a registration, up to four (4) working days before the date of the course concerned. The change (postponement) will in any case be subject to LESAGE’s prior approval, which may depend in particular on the schedule of the Leisure Courses concerned and/or the occupancy rate of each Leisure Course. Any request for modification (postponement) within four (4) working days prior to the date of the course concerned will not be authorised and the course concerned will be deducted from the Beneficiary’s Leisure Courses. The same will apply in the event of the Beneficiary’s failure to attend the course concerned, except in cases of force majeure affecting the Beneficiary and duly documented and justified by the latter.
Registration for courses covered by Cours Loisirs is subject to availability and, in any event, is limited to a maximum period of one (1) year from the date on which the Customer receives their order confirmation email for Cours Loisirs from LESAGE. In other words, if the Beneficiary has not registered for and participated in all of the courses covered by the Leisure Courses purchased at the end of this period, their Leisure Courses will expire and they will lose their right to register for subsequent courses to complete their Leisure Courses, without this giving rise to any compensation, indemnity or reimbursement of any kind for the Customer and/or the Beneficiary.
The identity of the Beneficiary will be verified on site at the time of each class covered by the Leisure Classes. Upon prior request by the Customer, LESAGE reserves the right, at its discretion, to accept or refuse the substitution of one Beneficiary for another.
5. Prices and payment terms
5.1 Prices
The price of each Leisure Course is indicated inclusive of all taxes and expressed in euros. The prices of Leisure Courses are those in force on the Website on the day the order is placed. The prices of Leisure Courses may change, but price changes will not apply to Leisure Courses already purchased by the Customer at the time of the price change.
Connection and communication costs associated with using the Website are the sole responsibility of the Customer and the Beneficiary.
Prices include only participation in the Leisure Courses concerned; any equipment or materials that must be purchased in order to participate in the Workshops are not included in the price of the Leisure Courses concerned.
For certain Leisure Courses, the purchase of equipment or materials (embroidery looms) from LESAGE is mandatory. Information on this equipment or materials and their prices is available in Appendix 2 of these GTC and on the Website, in the terms and conditions and descriptions of the Leisure Courses concerned. This equipment and materials are not sold online. They must be purchased and paid for directly from LESAGE at the Leisure Course venue before the courses begin.
5.2 Payment
The Customer acknowledges and accepts that the only means of financing available to them for payment is personal financing, excluding, in particular, financing via their professional training account.
The Customer must therefore make a single payment in full for the amount of their order, online, by credit card (Visa and Mastercard are accepted), PayPal, Klarna or Apple Pay. For credit card payments, LESAGE has set up a secure payment system for all purchases of Training Courses on the Website. Payments are made on an external platform through a payment provider – Adyen – that complies with security standards.
The payment provider Klarna may offer the Customer payment facilities (such as three (3) instalments at no extra cost) under conditions determined by the payment provider concerned, with whom the Customer enters into a separate contract to which LESAGE is not a party. The Customer is required to check and accept the applicable terms and conditions, where applicable. Klarna’s terms and conditions are available here: [https://cdn.klarna.com/1.0/shared/content/legal/terms/0/fr_fr/user].
Payment will be considered validated after confirmation of the payment agreement by the issuing organisation. In the event of refusal, the order will be automatically rejected, the Customer/Beneficiary will not be able to access the relevant Leisure Courses and LESAGE will therefore be released from any obligation and liability towards the Customer and/or the Beneficiary.
The Customer is financially responsible for all unpaid fees generated in connection with a refusal of payment by the Customer.
An invoice will be sent to the Customer as soon as possible upon their express request to the School (by email to [email protected] or by telephone on (+33 1 44 79 00 88).
6. Right of withdrawal
6.1 In accordance with the provisions of Article L. 221-18 of the French Consumer Code, the Customer has a period of fourteen (14) calendar days from the day after receipt of the Cours Loisirs order confirmation email to exercise their right of withdrawal from LESAGE and cancel their order without having to justify their decision. If the deadline expires on a Saturday, Sunday or public holiday, it is extended to the next working day.
To exercise their right of withdrawal, the Customer must inform LESAGE before the expiry of the aforementioned period, by means of any unambiguous statement expressing their wish to withdraw, sent by email to [email protected] or by post to the address (2 Place Skanderbeg, 75019 Paris). The Customer may also use the withdrawal form (template attached to these GTC) by printing, completing and signing it and returning it to LESAGE by email or post to the above addresses.
In all cases, the burden of proof for exercising the right of withdrawal lies with the Customer.
LESAGE shall reimburse the Customer for the total price paid by the Customer for the Leisure Courses that have been cancelled by the Customer under the above conditions (subject to the reservations set out in point 6.2 below), using the same means of payment as that used by the Customer, no later than fourteen (14) days after the date on which LESAGE is informed of the Customer’s decision to withdraw.
6.2 The Customer is invited to read the following in order to fully understand the cases in which their right of withdrawal would be inapplicable and/or their refund limited.
In accordance with the provisions of Articles L. 221-25 and L. 221-28 of the French Consumer Code, the Customer is informed that:
• If the Leisure Courses have begun, at the initiative of the Beneficiary via registration and, where applicable, participation in all courses related to the Leisure Courses purchased, and are therefore completed before the end of the fourteen (14) day withdrawal period, the Customer will no longer be able to exercise their right of withdrawal, which they are deemed to have expressly waived.
• If the Leisure Courses have begun, at the initiative of the Beneficiary via registration and, where applicable, participation in some of the courses related to the Leisure Courses purchased, before the end of the fourteen (14) day withdrawal period, but have not been fully completed at the time the Customer has sent their decision to withdraw within the fourteen (14) days mentioned above, the Customer shall be liable for all costs corresponding to (i) the courses booked and which must be held within four (4) working days or less at the time of notification of their decision to withdraw and (ii) the courses in which the Beneficiary has already participated at the time of notification of their decision to withdraw. These costs will be calculated on a pro rata basis according to the number of lessons concerned in relation to those provided for in the Leisure Courses.
In other words, the Beneficiary’s enrolment in all or part of the courses related to the Leisure Courses purchased before the end of the Customer’s withdrawal period constitutes an express request by the Customer for the Leisure Courses to begin before the end of their withdrawal period. This is because it is at this point that LESAGE begins the administrative and organisational procedures (in particular, booking and blocking schedules) necessary to enable the Beneficiary to benefit from the Leisure Courses. Similarly, the Beneficiary’s participation in all courses related to Leisure Courses purchased before the end of the Customer’s withdrawal period constitutes acknowledgement by the Customer that they no longer have the right of withdrawal.
7. Liability
LESAGE cannot be held liable for any direct or indirect damage, loss or expense resulting from the use of the Website, or from the inability to use it or from a malfunction, interruption due to maintenance or any other cause, or from the use of the Internet network, such as loss of data, intrusion, viruses, service interruption or other unintentional problems. Furthermore, LESAGE cannot be held liable, to the extent permitted by law, for any direct, immaterial or indirect damage that may result from access to the Website or the inappropriate use of the Website or the content of the Leisure Courses by the Customer and the Beneficiary.
LESAGE makes every effort to ensure that the information accessible via its Website is accurate. However, LESAGE does not guarantee in any way that this information is accurate, complete and up to date. LESAGE declines all responsibility for the content available on third-party websites to which links exist or on which links to the Website appear. Access to these websites is at the risk of the Customer and the Beneficiary.
LESAGE shall not be held liable for the non-performance or poor performance of any of its obligations in relation to the provision of Leisure Courses if this is the result of force majeure, the actions or omissions of the Customer or Beneficiary, the unforeseeable and insurmountable actions of a third party, or an obstacle beyond LESAGE’s control, which LESAGE could not reasonably have foreseen at the time of confirmation of the Customer’s order, and the consequences of which cannot reasonably be avoided or overcome by LESAGE.
8. Intellectual property rights
The Website and all its components, including programmes, data, text, images, sounds, drawings, graphics, etc., are the property of LESAGE or are subject to a licence granted to it. Any copying, reproduction, representation, adaptation or distribution, in whole or in part, of the Website, by any means whatsoever and on any medium whatsoever, is subject to the prior written consent of LESAGE, subject to the exceptions provided for in the Intellectual Property Code.
It is prohibited to establish a hypertext link to the Website from a third-party website without the prior written consent of LESAGE.
LESAGE and its affiliated companies are the exclusive owners of the rights to their trademarks, logos, designs, models, advertising materials, products, representations of their products, patents, trade secrets, know-how, etc. and, more generally, all intellectual property rights relating to their creations and distinctive signs (the ‘Protected Elements’). The Customer and the Beneficiary are strictly prohibited from using the Protected Elements in any country, for any reason whatsoever (including as a commercial reference) and in any manner whatsoever, without the prior written authorisation of LESAGE.
As such, no rights or titles relating, directly or indirectly, to the Protected Elements made available to the Beneficiary or to which the latter may have access during the Leisure Courses (including samples, paper documents such as drawings, embroidery kits, study pieces, course presentations, technical memos, and more generally any educational material or content, etc. that form part of the Protected Elements) is transferred to the Customer and/or the Beneficiary by these GTC. The Customer and the Beneficiary are only authorised to use the Protected Elements for exclusively and strictly personal purposes in connection with the Beneficiary’s participation in the courses, to the exclusion of any professional or commercial use. As such, Clients and Beneficiaries are strictly prohibited from using LESAGE embroidery kit patterns for commercial reference purposes, for demonstrations, publications, etc., on any medium whatsoever (website, social networks, etc.) and for any reason whatsoever, without LESAGE’s written authorisation. The certificate issued at the end of the course does not constitute such authorisation in any way.
The Customer and Beneficiary are hereby informed that recordings of any kind (videos, etc.) and photographs are prohibited during Leisure Courses.
9. Entire Agreement – Invalidity
The provisions of these GTC express the entire agreement between the Customer, the Beneficiary and LESAGE. They prevail over any proposal or exchange of letters prior to or subsequent to the conclusion of these terms and conditions, as well as over any other provision contained in the documents exchanged between the Parties and relating to the subject matter of the GTC, unless duly signed by the representatives of both Parties. The preamble forms an integral part of the GTC.
Each of the provisions of these GTC is independent. If any provision of these GTC is invalid, void or deemed to be so due to a change in legislation, regulations or a final court decision, this shall in no way affect the validity and compliance with the other provisions of the GTC, which shall remain in force between the Parties.
10. Non-waiver
The fact that one of the Parties does not invoke a breach of any of the obligations referred to in these GTC by the other Party shall not be interpreted in the future as a waiver of the obligation in question.
11. Applicable law and dispute resolution
These GTC, as well as any order for Leisure Courses placed on the Website, are subject to French law.
In the event of a complaint or dispute concerning the use or content of the Website, these GTC and/or Leisure Courses, LESAGE invites the Customer (and, where applicable, the Beneficiary) to contact LESAGE Customer Service, which can be reached as follows: by email at [email protected] or by telephone on (+33 1 44 79 00 88).
If the Customer (and, where applicable, the Beneficiary) has been unable to resolve their complaint or dispute amicably directly with LESAGE Customer Service, or if LESAGE has not responded within [two (2) months] of the written complaint being sent, the Customer (and, where applicable, the Beneficiary) may refer the matter free of charge, within one year of sending the written complaint to LESAGE Customer Service, the consumer ombudsman responsible for LESAGE, namely the online mediation service of the Paris Mediation and Arbitration Centre (hereinafter ‘CMAP’) accessible at the URL: http://cmap.fr/ or at the postal address: CMAP (Consumer Mediation Service), 39 avenue Franklin Roosevelt – 75008 Paris.
In order for the referral to the CMAP by the Customer (and, where applicable, the Beneficiary) to be admissible, the request must include: the postal and telephone contact details telephone number and email address of the Customer (and, where applicable, the Beneficiary), the full name and address of LESAGE, a brief summary of the facts, and proof of the steps taken by the Customer (and, where applicable, the Beneficiary) to resolve the dispute amicably.
Article L152-2 of the Consumer Code: A dispute cannot be examined by the consumer mediator when:
1. The consumer does not prove that they have previously attempted to resolve their dispute directly with the professional by means of a written complaint in accordance with the terms and conditions set out in the contract, where applicable;
2. The request is manifestly unfounded or abusive;
3. The dispute has previously been examined or is currently being examined by another mediator or by a court;
4. The consumer has submitted their request to the mediator more than one year after their written complaint to the professional;
5. The dispute does not fall within the mediator’s area of competence. The consumer shall be informed by the mediator, within three weeks of receipt of their file, of the rejection of their request for mediation.
Notwithstanding the above, if no amicable solution is found (including following the mediation process described above) or if the Customer (and, where applicable, the Beneficiary) wishes to bring the complaint or dispute directly before a court without following an amicable resolution process, the French courts shall have territorial jurisdiction to hear any dispute relating to the Website, these GTC and/or the Leisure Courses.
Appendix 1 – Withdrawal form
Please complete and return this form only if you wish to withdraw from your Cours Loisirs order placed on www.ecolelesage.com, except in cases of exclusions or limitations to the exercise of the right of withdrawal in accordance with the applicable Terms and Conditions.
For the attention of: Ecole Lesage, 2 place Skanderbeg, 75019 Paris ([email protected])
I hereby notify you of my withdrawal from the contract for the purchase of the Leisure Courses below:
Name of Leisure Courses ……………………………………..
Ordered on ……………………………………..
Order number: ……………………………………………………………………..
Name of consumer(s): ………………………………………………………………..
Address of consumer(s): ………………………………………………………………..
Signature of consumer(s) (only if this form is notified on paper):
Date: ………………………………………………………………..
Appendix 2 – Details of Leisure Courses for which the purchase of Equipment from LESAGE is mandatory
For the following Leisure Courses, the purchase of the LESAGE embroidery frame (hereinafter referred to as the ‘Equipment’) from LESAGE is mandatory:
Lunéville Hook Initiation
• White Bow
• Fuchsia Bow
• Black Bow
• Butterfly
• Dragonfly
• Dove
Intermediate Hook Courses
• Traditional Stitches
• Ribbon Level 1
• Ribbon Level 2
• Canetille Gold Embroidery
Advanced Levels
• Level 1 – Michonet
• Level 1 – Flowers and Fruits
• Level 2 – 1920s
• Level 3 – 1930s
• Level 4 – 1940s
• Level 5 – 1950s
• Level 6 – 1960s
• Level 7 – 1980s
• Level 8 – 2000s
The Customer is informed that the price of the Equipment is 100€.
The Customer is informed that payment can only be made on site (at LESAGE) and by credit card.